laki's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains what information is collected, how it is used, and how it is kept secure.
Introduction and Scope
laki is an online gaming and betting platform that serves users in Bangladesh. This Privacy Policy ("Policy") applies to laki's website, mobile application, and all related digital services. This Policy explains what information is collected when you use our platform, how that information is processed, and what your rights are.
By registering on our platform or using our services, you agree to the terms of this Policy. Our Terms and Conditions should be read together with this Privacy Policy, as both together define the relationship between you and our services.
This Policy applies only to laki's own platform. For third-party websites or services, their respective privacy policies apply.
What Information We Collect
2.1 Identity Information
We collect the following information during account registration:
- Full name
- Date of birth (for 21+ age verification)
- National ID number or passport number
- Email address
- Mobile number
- Permanent address
2.2 Financial Information
Financial information required to process deposits and withdrawals is collected:
| Information Type | Purpose |
|---|---|
| bKash / Nagad / Rocket / Upay mobile number | Transaction verification and processing |
| Bank account details | Bank transfer processing |
| Transaction history | Account management and security |
2.3 Technical Information
Certain technical information is collected automatically when you use our platform:
- IP address
- Device type and operating system
- Browser information
- Cookies and session data
- Time and duration of platform access
- Logs of games played and betting activity
2.4 Communication Information
When you contact our customer support team via live chat or email, records of those conversations are stored. These are used to improve service quality and resolve disputes.
Purpose of Using Information
laki uses collected information only for the following purposes:
- Account registration, verification, and identity confirmation — in particular to comply with the 21+ age requirement.
- Processing deposits and withdrawals and ensuring the security of financial transactions.
- Running gaming and betting services and storing game history in your account.
- Providing and managing bonuses, promotions, and VIP rewards.
- Preventing fraud, money laundering, and unauthorized access.
- Providing customer support and resolving complaints.
- Technical improvement of the platform and enhancing user experience.
- Informing you about relevant offers and updates (based on your consent).
- Following responsible gaming guidelines and providing support when needed.
Important: laki never sells your personal information to third parties. Sharing of information is limited only to the situations described in Section 5 below.
Cookies and Tracking Technology
4.1 Types and Purpose of Cookies
Various types of cookies are used on the laki platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens | Until end of session |
| Functional Cookies | Saving language, currency, and preferences | 1 year |
| Analytics Cookies | Understanding platform usage patterns | 6 months |
| Security Cookies | Fraud detection and prevention | 30 days |
4.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may disrupt certain core platform functions, such as logging in or completing transactions.
Information Sharing and Third Parties
5.1 When Information Is Shared
laki shares information with third parties only in the following situations:
- Payment Processing: The relevant financial institutions for processing bKash, Nagad, Rocket, Upay, and bank transfers.
- Technology Service Providers: Companies providing hosting, cloud storage, and security software, operating under strict confidentiality agreements.
- Legal Obligations: Information required in response to a valid order from a court or law enforcement authority.
- Anti-Money Laundering: Specific information to monitoring authorities capable of identifying suspicious financial activity.
5.2 Agreements with Third Parties
laki has written data protection agreements with all third parties with whom information is shared. These agreements ensure that they use the information only for the specified purpose and maintain adequate security measures.
Data Security Measures
6.1 Technical Security
- SSL/TLS encryption — all data transmissions secured
- Database encryption — stored data secured
- Firewall and intrusion detection system
- Two-factor authentication (OTP)
- Regular security audits and vulnerability testing
6.2 Administrative Security
- Staff access limited to the minimum information necessary
- Regular staff training on privacy
- Strict internal policy on data breaches
- Documentation of data processing activities
- Regular compliance reviews
In the event of a data breach: If a security incident affects your information, we will notify you as quickly as possible by email or live chat and provide guidance on the necessary steps to take.
Data Retention Period
laki stores your information according to the following policy:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and financial accountability |
| Transaction records | 7 years from the date of transaction | Financial audit and dispute resolution |
| Gaming history | 3 years after account closure | Responsible gaming monitoring |
| Customer support conversations | 2 years from the date of conversation | Service quality and dispute resolution |
| Technical logs | 6 months | Security Monitoring |
Your Data Rights
Every user registered on the laki platform enjoys the following rights:
- Access: The right to request a full copy of the information stored in your account. Requests can be made through customer support.
- Right to Rectification: The right to request correction of inaccurate or outdated information.
- Right to Erasure: The right to request deletion of certain data within the limits of legal obligations.
- Right to Restrict Processing: The right to request that the processing of your data be limited in certain circumstances.
- Right to Withdraw Consent: The right to withdraw, at any time, consent previously given for marketing communications or optional data processing.
- Portability: The right to receive an organised copy of your data in a commonly used format.
To exercise these rights, contact us via our 24/7 live chat or email. We provide support in both Bengali and English.
Data Protection for Minors
laki strictly enforces a 21+ age limit. Our platform does not knowingly collect information from anyone under the age of 21. An age verification process is carried out at registration, and identity documents are checked in cases of suspicion.
If we become aware that information has been collected from a person under the age of 21, that account will be suspended immediately and the relevant data will be securely deleted. Our Responsible Gaming Guidelines provide further details on this matter.
Policy Changes and Updates
laki reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notification will be displayed after you log in to the platform.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after any changes will be taken as your agreement to the new policy. If you do not agree with any change, you may request that your account be closed.
Have a question? If you have any questions or uncertainties about this policy, contact us via our 24/7 live chat or email: [email protected] — we provide support in Bengali and English. You can also visit our Frequently Asked Questions (FAQ) page for answers to common queries.