laki Responsible Gaming
Gaming is enjoyable when it stays fun. Your safety and well-being matter most to us.
Gaming is entertainment, not a burden
laki believes that online betting and casino gaming can be a fully enjoyable experience when played in moderation and with awareness. That is why we have placed responsible gaming at the centre of our service from the very beginning.
Under our Terms and Conditions, you must be at least 21 years old to open an account and take part in any game on this site. Without age verification, your account will not be fully registered and deposits or withdrawals will not be possible.
Betting or gaming becomes a problem when it goes beyond entertainment and starts to negatively affect other areas of life — family, work, and financial stability. At laki, we provide several voluntary self-restriction tools to help reduce this risk, which you can use at any time.
Before you start playing, ask yourself a few questions: What is your budget? How long will you play? If you do not win, do you feel the urge to bet more? Answering these questions honestly is the first step toward responsible gaming. You can find more details on our FAQ page.
We want you to stay in control at all times. Never bet with borrowed money or funds set aside for household expenses. Only bet an amount whose loss would have no impact on your daily life.
Self-restriction tools
laki gives you the ability to manage your own gaming experience. The tools below can be activated from your account settings or with the help of 24/7 live chat support.
Deposit Limit
Set a daily, weekly, or monthly cap on how much you can deposit. If you try to exceed this limit, the system will block it automatically.
Loss Limit
Set a maximum amount you can lose within a given period. Once you reach this limit, play will stop automatically.
Session Time Limit
Decide how long you will play in a single session. When the time is up, a break notification will appear and you will be given the option to end the session.
Cooling-Off Period
Take a short break ranging from 24 hours to several weeks. During this time you will not be able to log in or place bets.
Self-Exclusion
If you are experiencing a long-term problem, you can request to permanently close your account yourself. Once this request is processed, the account cannot be reopened.
Reality Check Reminder
A screen notification will appear at set intervals showing how long you have been playing and your overall result. This helps keep you aware.
Warning signs of a problem
Any of the signs below indicate that gaming is no longer just entertainment. If you see these in yourself or someone you know, seek help promptly.
Betting beyond your means
Starting to bet with money meant for household expenses, rent, or debt repayment is a warning sign.
Chasing losses
Repeatedly returning after a loss to try to win it back, with a tendency to bet more than before.
Hiding your gaming
Concealing your gaming from family or friends, or lying about it.
Restlessness when unable to play
Feeling restless, irritable, or on edge whenever you are unable to play for any reason.
Losing track of time
Spending hours absorbed in gaming while time for work, family, or sleep decreases.
Financial difficulty
Borrowing money for bets, selling assets, or turning to new debt.
laki's safety commitments
laki is not just a gaming platform — we care about the long-term well-being of our users. In line with the values stated on our About Us page, we uphold the following commitments.
No one under the age of 21 is permitted to open an account or take part in any game — age verification is mandatory.
Upon receiving a self-exclusion or cooling-off request, we act on it promptly and send no promotional communications during that period.
Our support team is active in Bengali and English, 24 hours a day, 7 days a week via live chat and email — not only for gaming issues, but also to provide responsible gaming guidance.
Our system monitors user behaviour. If unusual activity is detected, we may proactively reach out.
In accordance with our Privacy Policy, any information related to your responsible gaming is kept completely confidential.
To protect minors, we advise parents to use family safety software on their devices and to speak with their children about online safety.
Where to find support
Acknowledging a problem is a sign of strength, not weakness. The options below are always open to you.
laki 24/7 Support
Our support team is available in Bengali and English, seven days a week, twenty-four hours a day via live chat and email. Contact us now to activate self-limits or temporarily close your account.
Family and loved ones
Talk openly with a family member or a trusted friend. Support from those close to you is highly effective alongside professional guidance.
Professional counsellors
Consult a mental health specialist or a behavioral therapist. In Bangladesh, mental health services are available at both public and private levels.
Practical tips for responsible gaming
Build a few simple habits to keep your experience at laki enjoyable over the long term:
- Set a budget before you start playing and stop when it is gone.
- Withdraw your winnings — avoid the tendency to put everything back into bets.
- Avoid placing bets when drinking or under stress.
- Playing every day is not necessary — taking breaks is a good habit.
- There is no guaranteed way to win at gaming, so looking for a "formula" is a waste of time.
- Never bet more in an attempt to recover money you have already lost.
- Spend time on hobbies and social activities outside of gaming.
Remember, the outcome of every game is completely random. Past wins or losses do not determine future results. Play for enjoyment, not as a reliable way to earn money.